1. Order Processing

Orders are processed within 1 to 2 business days after payment confirmation, excluding weekends and Singapore public holidays. You will receive an order confirmation by email once your order has been placed.

2. Delivery within Singapore

Orders delivered within Singapore are typically dispatched within 1 to 2 business days and delivered within 2 to 4 business days via our courier partner (SingPost courier or similar). A signature may be required on delivery.

3. International Delivery

We ship internationally. Estimated delivery times for standard international shipping are 7 to 14 business days, depending on the destination country and customs processing. Express options may be offered at checkout. Delivery times are estimates and not guaranteed.

4. Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination, order weight and the selected shipping method. You will be shown the exact shipping cost before you confirm your order.

5. Customs, Duties and Taxes

For international orders, you are responsible for any customs duties, import taxes and other charges that may be levied by the destination country. Please be aware that such charges are not included in the product price or shipping cost shown at checkout.

6. Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email with tracking information where available.

7. Damaged or Lost Shipments

If your order arrives damaged, please notify us within 48 hours of delivery with photographs of the damage and the packaging. We will arrange a replacement or refund in accordance with our Returns & Refunds Policy. If a shipment is lost in transit, we will investigate with the carrier and, if confirmed lost, reship or refund the order.

8. Contact

Questions regarding shipping can be directed to [email] or [phone].